Stakeholder Map and Stakeholder Engagement

The Bank's key stakeholders include all individuals and organizations that directly or indirectly interact with Ziraat Katilim, influence its activities or are affected by them. The Bank identifies its stakeholders by considering the level of interaction with its operations and the scope of mutual impact and conducts stakeholder engagement and prioritization processes through a transparent and inclusive approach.

When defining its business strategy and priorities, Ziraat Katilim considers the expectations of key stakeholders and evaluates the short-, medium- and long-term impacts of its activities on these stakeholders, as well as the value generated. Understanding the material topics and expectations of stakeholders contributes to the Bank's ability to manage risks and opportunities more effectively.

Stakeholder Engagement

Ziraat Katilim adopts an approach that prioritizes effective communication with its stakeholders throughout the business and service lifecycle. In line with its strategic framework, the Bank establishes and utilizes various communication channels by taking into account the expectations and needs of different stakeholder groups. This structure supports continuity in stakeholder communication and aims to ensure sustained and structured interaction.

Ziraat Katilim is committed to maintaining an open, transparent and trust-based communication structure with its stakeholders. In this context, a variety of communication channels and engagement tools are utilized. The Bank's key stakeholder groups include management, shareholders, employees, customers, suppliers, regulatory authorities, national and international banks and other financial institutions, credit rating agencies, sectoral associations and organizations, media and society. Detailed information regarding the Bank's key stakeholder groups and the communication mechanisms established with these groups is presented in the Stakeholder Mapping table.

Ziraat Katilim considers developing a multi-dimensional and continuous engagement structure with its stakeholders as an integral part of its corporate approach. Within this framework, the Bank actively participates in various platforms, supports different initiatives and contributes to sectoral development through institutional collaborations. The platforms in which the Bank participates and the collaborations it undertakes strengthen its corporate visibility and reputation in the financial sector, while also supporting knowledge sharing, professional competency development and increased awareness.

The network of engagement and collaboration established with various stakeholder groups at both national and international levels contributes to the broader dissemination of experience and expertise in participation banking practices. Detailed information regarding the organizations of which Ziraat Katilim is a member and the initiatives it supports can be found in the Annexes section of the report.

The stakeholder groups of Ziraat Katilim and the communication methods used with these groups are presented in the tables below.